Watson: From Jeopardy! to Digital Support Assistant
When IBM Watson premiered on “Jeopardy!” viewers were mesmerized by Watson’s ability to answer the quiz show’s questions and most times, beat the human contestants! Fast-forward to today and the real-world applications extend well beyond playing trivia games. Watson is being deployed in a variety of medical and business scenarios.
In fact, NetApp is now using Watson as part of Elio, a virtual support assistant that responds to queries in natural language. Elio is built using Watson’s cognitive computing capabilities which enable Elio to analyze unstructured data, by using natural language processing to understand grammar and context, interpret complex questions, and evaluate all possible meanings to determine what is being asked. Elio then reasons and identifies the best answers to questions with help from experts who monitor the quality of answers and continue to train Elio on more subjects. It’s a fascinating application of artificial intelligence (AI) that we will discuss in detail at our SNIA Cloud Storage webcast on February 22, 2018, “The Future of Digital Support: The Application of Unstructured Data and AI.” Read More